Why Did Revnu Stop Working?
The reasons Revnu pauses or goes quiet, from a card request on a no-card trial to a failed payment, a daily limit or a card waiting in Review, and how to fix each one.
Revnu stops for one of a handful of reasons:
| What you see | Why | Fix |
|---|---|---|
| Add Your Card to Keep Going covers the dashboard | A no-card trial showed you its first result, or reached 30 minutes | Add a card |
| "Your card didn't go through" or "Revnu is paused" | A payment failed | Pay from the banner |
| "Your free trial has ended" or "Your Pro plan has ended" | No plan is running | Start Pro |
| Revnu goes quiet for the rest of the day | The daily limit on scheduled work | Nothing to do |
| Nothing moves | A card is waiting for you in Review | Answer it |
Find the message you're seeing below, and the fix.
"Add Your Card to Keep Going"
What happened. Your offer is a free trial that starts without a card. Revnu works until it has something to show you, then pauses until you add a card. It pauses at whichever comes first:
About five minutes after Revnu shows you its first result: saved leads, a written blog post or a drafted email. That can be within minutes of starting.
30 minutes into your trial, with or without a result, once Revnu has started working.
What you see. A full screen with Add Your Card to Keep Going covers the whole dashboard, chat included. Your leads, posts and sequences stay hidden behind it until a card is added. There's no way to look at them first.
The fix.
Press Add a Card
Press Add a Card and save your card on Stripe's page. You come back to the same page.
Wait for Stripe
The button shows Confirming Card… for a few seconds. Then the screen lifts and Revnu picks up from where it stopped.
What it costs. Nothing today. Your free trial carries on with the same end date, and nothing is charged before it ends. After the trial, Pro starts at $99 a month, and the sign-up screen showed your price. Cancel before the trial ends and you pay nothing. See How the free trial works.
Warning
Time spent paused still counts toward the trial, so add the card soon.
The screen says "Revnu has made a start"
The 30 minutes ran out before Revnu had a result. Adding a card lets it keep working toward one.
The screen says my first results are ready
Once the card is on, find them in Leads or Visibility > Posts. For a sequence, pick the campaign and press the steps pill next to it (for example 3 Steps). Can't find them? Ask Revnu "what have you made so far?"
Nothing shows after I added the card
Email support@revnu.com. Say when you added the card and what the screen said.
The screen still asks after I added a card
Wait a few seconds for Stripe. If it says "Stripe hasn't confirmed your card yet", add the card again.
"Add a card to keep Revnu working"
What happened. You're on a free trial with no card, and it hasn't paused yet. The banner says when you'll need one: either when the trial ends, or "Revnu asks for a card once it has shown you its first results." Add one now and it keeps going without a pause.
The fix. Press Add a Card on the banner. Nothing is charged before the trial ends.
"Your card didn't go through" or "Revnu is paused"
What happened. A payment failed. You get an email straight away, and Revnu keeps working for three days while the card is retried. After that it pauses: no work, no sends, no publishing, and live ad campaigns are paused on the ad platform.
The fix. Use the banner at the top of the dashboard:
| Situation | Press |
|---|---|
| The card has money now, or your bank has cleared it | Try My Card Again |
| You want to pay the invoice with a different card | Pay Another Way |
| Your bank wants you to approve the charge. Some cards, including many Indian cards, ask for this on every renewal | Approve Payment |
Once it's paid, everything picks up where it stopped. Nothing is lost. See Payment failed or card declined.
"Your free trial has ended" or "Your Pro plan has ended"
What happened. The trial ended without a plan, or the plan was cancelled. Revnu is paused.
The fix. Press the button on the banner to start Pro. Revnu picks up where it stopped. See Come back after cancelling.
Revnu goes quiet for the rest of the day
What happened. On Pro, the work Revnu schedules for itself has a daily limit, reset at midnight UTC. A busy day, including a long chat with you, can reach it. Held work isn't lost. It moves to just after midnight UTC.
The fix. Nothing to do. Your own messages are always answered, even after the limit. Managed has no daily limit. See Pro vs Managed.
Revnu is waiting for you in Review
What happened. Revnu needs a yes, an answer or a choice before it can carry on. Your first sequence, anything that spends money, and replies to prospects always wait for you. Your approval settings decide what else waits.
The fix. Open Review and answer the cards. Revnu usually reminds you once about a card that's been waiting a day or so. Approval cards you leave for a week expire. Questions stay until you answer them.
Revnu stopped what it was doing when I messaged it
What happened. While Revnu is replying to you, a new text joins the work it's on. A message with a file attached, or one from a teammate, stops the current reply instead. While Revnu is doing scheduled work, such as its daily session, any message from you comes first and the scheduled work stops.
The fix. Usually nothing. Scheduled work runs again straight after Revnu answers you. Long lead searches run in the background and aren't stopped by chat.
If the same piece of work is interrupted a third time, Revnu drops it. If something you expected didn't happen, say "carry on with the lead list". See how to send Revnu several requests.
Revnu isn't messaging me any more
| Why | What to do |
|---|---|
| On quiet days Revnu stays silent. The daily update only comes when something changed | Ask "what did you do this week?" |
| You turned the daily update off | Say "turn the daily update back on" |
| Its updates go to a channel you don't check. Revnu messages the channel you last wrote to it on | Write from the channel you want |
| Revnu was removed from your Slack channel | Type /invite @Revnu in the channel. See Add Revnu to Slack |
You said "pause"
Saying "pause", "stop sending" or "ask first" cancels email still waiting to send and switches every approval setting to Ask Me First, so new work waits for you. Revnu keeps working and drafting. Live ads keep running until you pause them. To start sending again, tell it. See Pause or stop everything.
Something else stopped
Emails stopped sending. See Why aren't my emails sending?
LinkedIn stopped. See Why did LinkedIn sending stop?
Ads aren't running. See Why aren't my ads running?
A post isn't live. See Why isn't my post live?
Next step
Frequently Asked Questions
Why did Revnu stop and ask for my card?
Your offer is a no-card free trial that pauses about five minutes after Revnu shows you its first result, or 30 minutes in. Press Add a Card and it picks up straight away. Nothing is charged before your trial ends, and the end date doesn't change.
I added my card and there's nothing there. What now?
Ask Revnu in chat "what have you made so far?" and check Leads and Visibility > Posts. If nothing shows, email support@revnu.com with when you added the card and what the screen said.
Can I see my results before I add a card?
Everything Revnu made is there as soon as you add a card and Stripe confirms it, and adding a card charges nothing today. Until then, the card screen covers the whole dashboard, including your leads, posts, sequences and the chat.
Will I be charged as soon as I add my card?
No. On a free trial, adding a card charges nothing that day. You're charged for the first month only when the trial ends, and not at all if you cancel before then in Settings > Account. Pro starts at $99 a month.
What happens if my payment fails?
You get an email, and Revnu keeps working for three days while your card is retried. Then it pauses until the payment goes through. Use Try My Card Again, Pay Another Way or Approve Payment on the dashboard banner, and everything picks up where it stopped.
Why is Revnu not answering me?
If you're paused for a card or a payment, Revnu won't work until it's sorted. Check the dashboard for a banner. Otherwise, check that Revnu is still in your Slack channel or that your iMessage number is right in Connections. Your messages are never held by the daily limit.
Does Revnu have a daily limit?
Your own messages are always answered. On Pro, the work Revnu schedules for itself has a daily limit, and held work runs just after midnight UTC. Managed has no limit.